Returns

Returns and Handling Charge

In accordance with the Distance Selling Regulations, Products may be returned to Zinc Publishing in their original condition, in their original packaging and in a condition which will enable them to be immediately fit for re-sale. Return must be made within 7 days of delivery (as on the delivery documentation) stating relevant despatch number in order for the customer to be eligible for any refund.

Where Products are returned, Zinc Publishing reserves the right to levy a handling charge. If invoice details are not quoted the credit will be based upon the lowest sales price.

Videos, audiotapes, software and specially manufactured products are not eligible for return and refunds.

Additional Conditions regarding return of products to Zinc Publishing

Where specific instructions appear against any Product regarding its return to Zinc Publishing, such instructions shall apply to such Product. 
All Products must be returned by a Recorded Delivery service. 
All Products are returned at the Customer's risk and Zinc Publishing accepts no responsibility for any loss or damage thereto. 
Products to be returned to Zinc Publishing should be adequately packed and despatched freight prepaid, clearly labelled to:

Zinc Publishing
c/o FastAnt
4 & 5 Vitruvius Way
Meridian Business Park
Leicester
LE19 1WA